Refund and Returns Policy

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Overview

Pitruoptical.com is committed to offering sunglasses of exceptional quality and durability. However, we understand that unforeseen accidents may occur, which is why we provide a 15 Days damage protection policy for our sunglasses. If your sunglasses sustain any damage within the first 15 Days of purchase, we offer a new pair at a 50% discount, subject to claim approval.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To claim the damage discount, please provide us with the following information:

Additional non-returnable items:

• Your order ID or registered mobile/email address
• A video and photo showcasing the damaged product

You can share this information with us via WhatsApp at +91 6354051054 or email at contact@Pitruoptical.com. Once we review your claim and approve it, we will guide you on how to obtain your new sunglasses at the discounted price.

Please note that Pitruoptical.com reserves the right to evaluate and approve damage protection claims at its discretion.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

If you have any questions or concerns regarding this policy, please feel free to contact us.
We are always here to assist you.
Thank you for choosing Pitruoptical.com.