Cancellation Policy

At Pitruoptical, we strive to ensure our customers have a seamless shopping experience. We understand that sometimes, orders may need to be canceled. Please review our cancellation policy below.

How to Cancel Your Order

If you wish to cancel an order, you must do so within 2 hours of placing the order. Cancellations can be made through either of the following methods:

1. By Phone: Call our customer service team at [Your Phone Number]. Please have your order number ready for quick reference.
2. By Email: Send an email to [Your Customer Service Email] with the subject line “Order Cancellation”. Include your order number and a brief reason for the cancellation in the body of the email.

Important Details

• Time Frame: Cancellations must be made within 2 hours of placing the order.
• Order Number: Ensure you provide the correct order number when calling or emailing us to avoid any delays.
• Confirmation: You will receive a confirmation of your cancellation via email or phone once your request has been processed.

After the Cancellation Period

If the 2-hour window has passed, we may not be able to cancel your order as it might already be in the process of being shipped. In such cases, you may need to follow our return policy once you receive the item.

Questions?

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [Your Phone Number] or [Your Customer Service Email].

Thank you for shopping with Pitruoptical!